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2. Select the Wi-Fi network provided by the NETGEAR Zing Mobile Hotspot and
connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi
password.)
Is Roaming on LTE Supported?
At the time of this release, roaming (that is, using a network other than Sprint) on LTE is not
supported.
Roaming is supported on GSM networks.
To change the roaming setting, see Setting the Roaming Mode.
What Do I Do if I Forget the Main or Guest Wi-Fi
Password?
There are a couple of things you can do if you forget the Main Wi-Fi password.
● On the touchscreen:
The Main Wi-Fi password appears on your device’s home screen (if your device is
set to display the information, and Guest Wi-Fi is disabled).
From the homescreen, click Wi-Fi > Main Wi-Fi.
● Log in to the Zing Manager web page with the administrator password. On the web
page:
Click Wi-Fi > Options.
There are a couple of things you can do if you forgot the Guest Wi-Fi password.
● On the touchscreen:
The Guest Wi-Fi password appears on your device’s home screen (if your device is
set to display the information, and Guest Wi-Fi is enabled).
From the homescreen, click Wi-Fi > Guest Wi-Fi.
● Log in to the Zing Manager web page with the administrator password. On the web
page:
Click Wi-Fi > Options.
Note: Remember that if you have chosen to randomize the Guest Wi-Fi password, it changes
each time the Guest Wi-Fi network is turned on. (See Randomizing the Guest Wi-Fi
Password.)
Frequently Asked Questions 126
- Zing Mobile Hotspot™ 1
- Table of Contents 2
- Get Started 9
- Package Contents 10
- System Requirements 11
- Setting Up Your Device 12
- Getting Help 13
- Visiting the Sprint Website 14
- Device Basics 15
- GSM, 3G, and LTE Networks 16
- Battery 17
- Installing the Battery 18
- Charging the Battery 19
- Power Button 22
- Restarting Your Device 23
- Device Tutorial 24
- LCD Touchscreen 25
- Micro-SIM 25
- Your Network Connection 26
- Sharing Your Connection 28
- Connecting Through WPS 29
- Connecting Through USB 32
- Windows 33
- TRU-Install 34
- LCD Touchscreen Interface 35
- LCD Information Screens 36
- Data Usage Screen 37
- Billing Cycle Screen 38
- Session Screen 38
- Connected Devices Screen 39
- Device Screen 40
- Wi-Fi Screen 41
- Main Wi-Fi Screen 42
- Guest Wi-Fi Screen 43
- WPS Screen 43
- Wi-Fi Options Screen 44
- Block List Screen 45
- Settings Screen 46
- Display Screen 47
- Display > Timeout Screen 48
- Network Screen 49
- Roaming Screen 50
- Status Screen 50
- Updates Screen 52
- Sleep Screen 52
- GPS Screen 53
- Reset Screen 54
- More Screen 54
- Support Screen 55
- About Screen 56
- Mobile Apps Screen 57
- Feedback Screen 57
- Alerts Screen 58
- Home Page 59
- 3. Click Sign In 62
- Data Usage 63
- My Account Summary 63
- Status (Connection Details) 64
- Devices Page 66
- Wi-Fi Page 67
- Options Tab 68
- MAC Filter Tab 72
- GPS Page 73
- Settings Page 76
- General > System Logs Tab 79
- Network > Preferences Tab 80
- 4G/LTE Details 86
- 3G Details 87
- Router > Basic Tab 88
- Support Page 94
- About Page 96
- Feedback Page 99
- Device Settings 101
- Setting the LCD Brightness 102
- Router Settings 103
- DNS Mode 104
- Enabling Port Forwarding 105
- Configuring DMZ 106
- DMZ – General 106
- Enabling DMZ 106
- Login Settings 108
- Configuring Networks 109
- Network Settings 110
- On the Touchscreen 111
- Software and Reset 114
- Downloading Software Updates 115
- Resetting Your Device 116
- GPS Settings 119
- Using Metric Units 120
- Wi-Fi Security 122
- Using the LCD Keyboard 125
- Filter) 129
- Wi-Fi Channel 131
- Frequently Asked Questions 133
- Is Roaming on LTE Supported? 134
- Password? 134
- Billed? 135
- Questions About GPS 135
- Questions About WPS 136
- Extending Battery Life 138
- Mobile Hotspot Location 138
- Improving Signal Strength 138
- Improving 3G Network Service 139
- Improving Wi-Fi Performance 139
- Security Tips 141
- Finding the MAC Address 141
- Finding the IP Address 142
- Troubleshooting 143
- Cannot Connect to Wi-Fi 144
- Cannot Connect Through USB 144
- Cannot Display the Home Page 145
- Cannot Check for Updates 147
- Technical Specifications 148
- Software Specifications 149
- Environmental Specifications 150
- Mechanical Specifications 150
- Safety Information 151
- Regulatory Notices 153
- Patents 155
- Licenses 155
- GNU GENERAL PUBLIC LICENSE 156
- NO WARRANTY 159
- Preamble 161
- TERMS AND CONDITIONS 162
- END OF TERMS AND CONDITIONS 181
- ISC License 188
- OpenSSL License 189
- Original SSLeay License 190
- Trademarks 191
- Copyright 192
- Limitation of Liability 192
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