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Chapter 6. Troubleshooting | 97

6. Troubleshooting

This chapter provides information about troubleshooting your ProSafe Wireless-N Access Point

WNAP320. After each problem description, instructions are given to help you diagnose and

solve the problem. For the common problems listed, go to the section indicated.

• Is

the wireless access point on?

Go to Basic Functioning on p

age 98.

• Have

I connected the wireless access point correctly?

Go to Basic Functioning on p

age 98.

• I cannot

access the Internet or the LAN.

Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on

page 99.

• I cannot

access the wireless access point from a browser.

Go to You Cannot Configure the Wireless Access Point from a Browser on p

age 100.

• A time-out

occurs.

Go to When You Enter a URL or IP Address a Time-Out Error Occurs on p

age 101.

• I cannot

remember the wireless access point’s configuration password.

Go to Change the Administrator Password on p

age 64.

• I want

to clear the configuration and start over again.

Go to Restore the Wireless Access Point to the Factory Default Settings on p

age 62.

• The

date or time is not correct.

Go to Problems with Date and Time on p

age 103.

The wireless access point provides a packet capture tool that enables you to perform

problem diagnoses.

For information about how to use this tool, go to Use the Packet Capture

Tool o

n page 103.

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